Rachel has been working in the customer service industry for 10+ years. Her first job was answering phones for her father's veterinary practice in rural Virginia. She has a great love for all creatures great and small, having worked for both large and small animal practices and rescues! She prides herself in helping establish easy and clear communication between clients and their doctors.
In her spare time, Rachel loves tabletop gaming with her husband, reading curled up with her black cat Hawkeye, and swimming with her Golden Retriever Papyrus.